Frequently Asked Questions

We accept VISA, MasterCard, American Express, Discover, and Apple Pay. Please note that the available payment methods may change depending on your region. 

We offer our returns and exchanges within 30 days of the delivery date.

Three month guarantee on all of our pieces, so if any of your pieces tarnish, please email us with your order # and a photo of the jewelry item that needs to be exchanged!

Head over to our Make a Return page and fill out the form. Or click here to be redirected to the page!

Please allow 72 hours for us to prepare your order and 5-7 business days for shipping. Sorry besties, I'm not Amazon Prime. 

We ship our items to you via USPS. If there seems to be a problem with your order being delivered to you or you think it’s lost, USPS is your first line of contact.

Please feel free to reach out to us with any questions about your order at brokebishbeadz@gmail.com

All jewelry is handmade by our team and sometimes we make mistakes! Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement. Thank you!

We offer a three month guarantee on all of our pieces, so if any of your pieces tarnish or break, please email brokebishbeadz@gmail.com with your order # and a photo of the jewelry item that needs to be exchanged!